On my Mac Pro it’s produces slow buffering video streaming even at 100mps speed, slow website loading on both Safari and Firefox and major connection issues on iPad and iPhone. Switching regions is till a 50% chance it will catch.
![vpn by private internet access app vpn by private internet access app](https://images-na.ssl-images-amazon.com/images/I/517r8DXjfgL.png)
It’s again, over and over and over hoping it will connect. I don’t know what you guys did on this new update, but now it’s a huge struggle to connect on iPad and iPhone. I will not be renewing with PIA and will move to ExpressVPN and pay the extra money unless this can actually be rectified. The PIA app still functions on my Windows 10 notebook, but when you pay for services, you expect it to function as stated. If you explicitly state that you do not currently have service and are operating strictly from WiFi as well as you are not able to login, the first two “troubleshooting techniques” should not be “switch to data, or switch from openVPN to WireGuard.” So the Development crew replied hours later but showed how they clearly did not read my issue at all from the trouble ticket. I was told to escalate my ticket since all options were exhausted.
![vpn by private internet access app vpn by private internet access app](https://i.pcmag.com/imagery/reviews/01gzf2i73u7uAk08rsioA8v-39..v1639759911.png)
Initial triage of the issue from PIA was basic. Outside of the app not working, my big issue is with the nonexistent costumer support. At first it wouldn’t connect, it would just spin and now will not allow me to login citing an “SSL error, secure connection to server cannot be made.” Deleting and re-downloading, switching SSID’s etc has not fixed this. However, all of a sudden v3.6.1 stopped working for me on my iPhone running 13.5.1. I have been using PIA for well over a year on both iOS and Windows and have not had any problems. Hope they can figure out the KILL SWITCH issue soon. Support is amazing whenever issues arise. So, that is the reason for four and not five stars. Just the iOS app with latest versions of everything kept updated still has the random disconnect issue even with KILL SWITCH. Still have the occasional issue with KILL SWITCH on but app not connected and my public IP revealed. Only flaw is occasionally it will not connect with my dedicated IP but will with all other regions provided by PIA.
VPN BY PRIVATE INTERNET ACCESS APP UPDATE
So, I’ll update the review, if deemed appropriate. However, not enough time has passed to be certain.
![vpn by private internet access app vpn by private internet access app](https://vpnreviewz.com/wp-content/uploads/pia-interface.png)
VPN BY PRIVATE INTERNET ACCESS APP INSTALL
Left PIA install defaults, which were same as my original settings. Ugh! So, I took a chance today, and uninstalled app, then installed again. Then, suddenly several weeks ago, regardless of Wi-Fi/Mobile Network connection, it began disconnecting the PIA VPN, yet allowing Internet traffic, even with KILL SWITCH activated. During that time, I used several iPhones while always maintaining latest iOS and PIA app versions.